Behind the Curtain of a Family Business

Nick Ragland
Listen

Family businesses don’t like drama, and they especially don’t like sharing it with outsiders. Read The Wall Street Journal, says Matt Allen, associate professor of entrepreneurship, and you will rarely see anything about the inner workings of a family business.

“You keep family close,” says Allen, who serves as faculty advisor of Babson’s Institute for Family Entrepreneurship. “Family businesses are notoriously tight-lipped about problems, issues, and whatever they are struggling with.”

That’s what made a recent campus event held at Park Manor West such a rare occasion. As part of the institute’s Live Case Study series, Nick Ragland MBA’00 lifted the veil on his family business, the Gorilla Glue Corp.

Ragland described the leadership and succession challenges facing his company, a Cincinnati-based provider of adhesives, tapes, and sealants. He spoke before an engaged crowd eager to hear about family entrepreneurship from the inside. “Whenever you can get someone who can come in and share what they’re going through, it’s a learning opportunity,” Allen says.

Put the Business First

If a family business is faced with a problem, Ragland had a piece of advice: Put the company first. “You have to do what is in the best interest of the business,” he says. “Once you make it about an individual or a family line, bad things can happen.”

Ragland began the Live Case Study by giving some company history. He took attendees back to 1983, when his father, Nick Sr., bought a small hand-tool venture called Lutz Tool. At the time, Lutz had just a handful of employees.

Business grew through the years, though, and the company would go on to make two key acquisitions, buying a then small adhesive company, Gorilla Glue, which the family business would eventually adopt as its name, and later O’Keeffe’s skin care products.

Today, Gorilla Glue is a global company with more than 650 employees. While Nick Sr. retired from the family business in 2002, Nick and his four brothers are all still involved. The brothers work well together, but as Gorilla Glue continues to grow and becomes more difficult to manage, there are worries about the future.

Of particular concern, explained Nick Ragland, is the fact that he and brother Pete have been serving as co-presidents. Could having two presidents create confusion and a lack of focus? “The business has gotten more complicated in recent years,” says Ragland. “We’ve been talking about whether the two-president model is a good one. It’s worked fine, but we’ve seen some cracks in it.”

Someone Else’s Shoes

Live Case Studies are interactive, so once Ragland finished speaking, the attendees broke into groups to role-play and discuss the company’s future. They looked at Gorilla Glue’s structure, and considering that the Ragland brothers have 15 children among them, they also considered what the role of the next generation should be.

Many of those in attendance were involved with family businesses themselves, including students and parents taking part in the institute’s Family Entrepreneurship Amplifier program, an immersive experience for students looking to become involved in a family enterprise.

Gorilla Glue was just the latest Live Case Study they were able to attend. Earlier in the school year, Live Case Studies focused on a global wealth management office and an apparel manufacturer in Sri Lanka. “Babson is all about active learning,” says Lauri Union, the institute’s executive director. “Live Case Studies are an opportunity to learn directly from a family entrepreneur. You get to be in someone else’s shoes.”

Ragland decided to participate in the Live Case Study because he believes in the power of family to create thriving businesses. “I think Babson’s focus on family and entrepreneurship is very valuable,” he says. “Events like this have a real purpose.”

Posted in Community, Entrepreneurial Leadership

More from Entrepreneurial Leadership »

Latest Stories

Farrah Narkiewicz and Rob Major sit and talk at Trim Dining Hall
The Regular Crowd Shuffles In: Lunchtime at Trim  Trim Dining Hall may be a key part of everyday life for many Babson students, but a slew of faculty and staff members also make it part of their daily routine. At lunchtime, they file into the dining hall, seeking food and camaraderie.
By
John Crawford
Senior Journalist
John Crawford
A writer for Babson Thought & Action and the Babson Magazine, John Crawford has been telling the College’s entrepreneurial story for more than 15 years. Assignments for Babson have taken him from Rwanda to El Salvador, from the sweet-smelling factory of a Pennsylvania candy maker, to the stately Atlanta headquarters of an NFL owner, to the bustling office of a New York City fashion designer. Beyond his work for Babson, he has written articles and essays for The Philadelphia Inquirer, Notre Dame Magazine, The Good Men Project, and other publications. He can be found on Twitter, @crawfordwriter, where he tweets about climate change.
September 4, 2025

Posted in Community

Babson Study Reveals the Power of Customer Kindness New Babson-funded research shows that customer kindness can boost employee satisfaction, reduce turnover, and spark a cycle of positivity in service industries.
By
Hillary Chabot
Writer
Hillary Chabot
Hillary Chabot is a writer for Babson Thought & Action and Babson Magazine. An award-winning journalist, she is known for her insightful reporting and dedication to detailed storytelling. With a career spanning over two decades, she has covered a wide range of topics, from presidential campaigns and government policy to neighborhood issues and investigative series. As a reporter for The Boston Herald, Hillary earned a reputation for tenacity and integrity. Her work at Babson College fuels her passions—to learn something new every day and conduct thoughtful, empathic interviews. She’s thrilled to be at Babson College, where students, faculty, staff members and classes provide compelling copy daily.
September 3, 2025

Posted in Community, Insights

Three photos in a side-by-side collage depict Michael Kopelman coaching, Brady Anderson in action, and the doubles team celebrating
Courting Success: How Babson Tennis Teams Transformed into National Powerhouses With championships and top-tier recruiting classes, Babson Director of Tennis Michael Kopelman has overseen the transformation of the men’s and women’s programs into national powerhouses.
By
Scott Dietz
Writer
Scott Dietz
Scott Dietz is Babson College's Associate Athletic Director for Strategic Communications. Dietz is responsible for the department's internal and external communications, including branding, campus engagement, marketing, social media, sponsorships and website management. Additional duties consist of event coverage, facilitation of interview requests, media pitching, video content, writing and editing. Before Babson, Dietz spent 13-plus years at fellow NEWMAC institution Wheaton College, worked for the NFL, New England Patriots, and in the media relations department with the NBA's Cleveland Cavaliers. A native of South Park, PA, Dietz began his sports information career at Westminster College.
September 2, 2025

Posted in Community