The past few years have been tough and turbulent for most business leaders. But a growing body of Babson research shows that that the entrepreneurial leadership exhibited by the CEOs of many small and mid-sized companies can serve as a model for how any manager can navigate and thrive during adversity.
My research focuses on how entrepreneurial leaders can differentiate themselves. In my teaching and conversations with chief executives, I’ve found three themes that stand out.
The key word here is “and.” To no one’s surprise, maintaining profitability and controlling business costs are the top two concerns CEOs report, reflecting the pressing times of the economic downturn. A tough economy makes any executive focus on the basics of business management but what differentiates the best leaders is a willingness to view adversity as an opportunity to rethink. To update the old phrase: necessity is the mother of reinvention.
Many CEOs are taking a back to the future approach to recenter their companies. For instance, they report rethinking and analyzing the process by which the company grew, helping them find inefficiencies that can be corrected and waste that can be eliminated to drive toward profitability.
Not only are they re-examining the nuts and bolts, they’re getting excited about the new possibilities that doing so uncovers. As one leader told me, “We need to be more efficient, we need to play like a bigger company—we’re looking at changes that five years ago we would never have talked about—better, cheaper, smarter . . . in some ways it’s kind of fun.” For these leaders, serious management is going on, but opportunity seeking is a constant counterpoint.
Leaders must demonstrate both the discipline to evaluate opportunities carefully, and a predisposition for action. For example, some firms use Plan B budgets as a decision guide for what investments or expenses could be delayed if the economy declined. The discipline of opportunity evaluation—whether it be through budgets, financial forecasts, strategic planning, or vision statements—can be essential to filtering opportunities. One CEO noted, “There are so many opportunities to acquire talented staff as well as new clients, you have to be careful on weeding out, knowing what you want—all of those opportunities just seem to get louder.”
CEOs report moving quickly to capitalize on opportunity, for example:
As one CEO put it, “We have to be on top of our game, finding new ways. . . . We see once-in-a-lifetime real estate opportunities with favorable lease terms; the smart companies will try to find opportunities rather than doom—I get pretty excited.”
A distinguishing characteristic of leaders successfully navigating adversity is an exceptional focus on the firm’s employees and organizational culture. Economic downturns test the oft-said business maxim that “our people are our greatest asset.”
Yet CEOs who want to maintain the ability to offer a great product or service and provide winning customer care know that it becomes even more important to focus on employee satisfaction during adversity. They report redoubling their efforts to maintain morale, enhance employee effectiveness, and build both confidence and camaraderie to energize the organization.
These executives are well aware that all eyes are on them and their attitude. They work to energize their staff with a positive vision, while being clear about the conditions the firm faces. They focus on being decisive and fair, on overcommunicating (to quash the rumor mill), and celebrating the small wins as they come.
One CEO reflected, “Organizational culture is really important—keeping positive, frank but open communication with staff, thinking through strategies to work with employees, having the management team in the trenches. The staff is committed to help us. . . . We’re still doing philanthropy programs because we don’t want to drop our commitment; it sends a negative value message to our employees.”
Small and mid-size firms are weathering this storm. The typical CEO has seen at least one previous downturn and many had already put plans in place in anticipation of a recession. While most said that this business cycle was unlike any they had previously experienced, their focus on steering toward a sunny horizon rather than staring at the nearest crashing wave, stood out through the research.
As one of them put it, “A recession forces good habits—those stick when the economy bounces back.” And another noted, “You need to make really quick decisions, realizing you’re in a different era; but just because the news says the world is falling in doesn’t mean your business is—think about how you can take advantage of the new economy, to position for opportunity based on what you do well.”
In my analysis, the three entrepreneurial leadership practices—managing while adopting an opportunity focus, proactively acting on opportunity, and taking a people-centered approach—can be winning methods for any executive or aspiring leader navigating adversity.
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